This is The Friday GAB, a weekly roundup of all the things happening in the group benefits industry. Send me your news and updates to firstname.lastname@example.org
First Sun Life's systems went dark yesterday as they are experiencing an outage. This affects all app features, plan member and admin sites. Those with Sun Life clients should expect longer than usual wait times at the call center, naturally they will be busier than usual. If they aren't already back up and running as I'm typing this a day after the notice, I'm sure they will be up and running again soon.
In product news, Equitable Life's second opinion program provider WorldCare has made a major expansion to their list of eligible conditions. Previously, plan members with groups that added the WorldCare MSO service to their benefits plan were covered for 29 conditions. Starting on June 1, they are eligible to receive a medical second opinion for more than 100 conditions across 16 categories. Visit www.worldcare.com/all-conditions/ for a complete list of covered conditions.
Keeping in the product news front, Sun Life has updated their EAP experience.
You'll recall that earlier this year they ended their relationship with the Shepell/LifeWorks EAP and transitioned to this program with Lumino and Dialogue.
Last for this week, the CLHIA released a statement saying "The CLHIA supports the provision of regulated pharmacy services via virtual care. Read our comments to the Alberta College of Pharmacy in response to its consultation on the draft practice standards for virtual care delivery of pharmacy" You can read it here As the virtual pharmacy space continues to grow, we'll likely see more on this nationally.
And that's this week's Friday GAB.